Shipping:DG Cedar Oil will generally ship your items within one business day of receipt of cleared payment. In the event your order cannot be processed in a timely fashion, you will be notified via email or phone as to the situation involving your particular order. We will include an estimate as to when the order will be fullfilled.
Product returns must be initiated by you via email or by phone within 7 days of your receipt of the item(s). Return issues filed by regular mail must be postmarked within 7 days of your receipt of the item(s). Please include a brief description of the reason you are returning the item(s). In general, returns can be arranged for items that are unopened and unused product items that are returned to us in original shipping cartons and recieved in good condition. All returns are subject to the following terms at the discretion of DG Cedar Oil:
1). DG Cedar Oil will accept return shipments subject to a 15% restocking fee.
2). All return shipping fees are the responsibilty of the buyer.
3). Any refunds or credits cannot be applied until the return items are received by DG Cedar Oil in good condition as stipulated above.
Cancellations can be applied to all orders prior to shipment by us and subject to all terms established in accordance with your method of payment. Should you cancel an order prior to our shipping the item, we will hault all shipping activity and contact you with details surrounding your cancellation. You may receive credit to your method of payment rather than a cash refund. If an order is cancelled after it has been shipped, the cancelation must be handled as outlined in our returns section above.
Damaged and Defective Items:
Damage Claims must be initiated by you via email or by phone within 7 days of your receipt of the item(s). Damage Claims filed by regular mail must be postmarked within 7 days of your receipt of the item(s). If we determine if the damage was done as a result of mishandling by the shipping carrier, we will file a claim with the shipper and work out a solution for you based on your needs and recognized reasonable business practices. If the defect is determined to have been caused during the manufacturing process, bottling process, mishandling of product by us and/or poor packaging precautions taken by us, we will either:
(1) Replace the product promptly or
(2) Apply credit to your method of payment as determined by DG Cedar Oil.